Venmo publishes every peer-to-peer transaction (excluding the amount) by default, a feature that researchers have found to reveal sensitive details about users’ lives in some situations. In 2018, the company reached a settlement with the Federal Trade Commission over several privacy and security violations related to this and other features, and the corresponding settings were changed. Venmo, on the other hand, has continued to draw criticism for exposing users to potential privacy risks.
This guide can assist you in defrosting your Venmo account if it has been frozen.
Why is my account suspended?
In an effort to ensure the highest degree of security, we may freeze a user’s account, reverse certain payments, and/or seek certain proof if suspicious account activity appears to violate our User Agreement or generally accepted credit card standards. If this occurs, you will receive an email; thus, please check your inbox for account-related correspondence.
How can my account be unfrozen?
Unless your account has been frozen because of a missed payment, our experts will need to assist you with this step via email. Please respond to the email you received when your account was frozen or contact us for additional information. (You may want to check your spam folder)
If you have already been contacted by a member of our team, please refer to any previous emails for further instructions. You may be required to change your password or confirm account information. Read more about the documentation and information demands made by Venmo.